FAQs

FREQUENTLY ASKED QUESTIONS

ORDERING

How do I place an order? Browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Can I modify or cancel my order? Orders can be modified or cancelled within 24 hours of placement. Contact us immediately if you need to make changes.

What payment methods do you accept? We accept all major credit cards, PayPal, and other secure payment methods displayed at checkout.

SHIPPING

How long does shipping take? Processing takes 1-3 business days. Shipping times are 7-15 business days internationally depending on your location.

Do you ship worldwide? Yes, we offer worldwide shipping to most countries.

How can I track my order? You will receive a tracking number via email once your order ships. Use this number to track your package.

RETURNS

What is your return policy? We offer 30-day returns on unused items in original packaging. Customer pays return shipping unless item is defective.

How do I return an item? Contact our customer service team for return instructions and authorization number.

PRODUCTS

Are your products dishwasher safe? Most ceramic items are dishwasher safe. Check individual product descriptions for specific care instructions.

Do you offer wholesale pricing? Contact us for wholesale inquiries and bulk order pricing.

CUSTOMER SERVICE

How can I contact you? Email us or use our contact form. We respond within 24 hours.